The web page is crashing when trying to customize PDF report

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    JordanRAC
    Asked on August 14, 2018 at 05:16 AM

    Hi support team,

    I'm reaching out as I've been trying to customize a PDF export for quite a few days, but when I'm accessing the feature the whole page is crashing.

    Could you please investigate or let me know what I should be doing?

    Cheers

    Jordan

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    Kiran
    Answered on August 14, 2018 at 07:51 AM

    I have checked your Jotform and see that there are about 350 fields on the form. I think loading all the fields in the report could be taking time and unable to process. Could you let us know which browser you are using? Also, please try logging into a different browser and see if that helps. Let us know if the issue is happening with any specific form or all forms and if there is any error message displayed. This information would help us in investigating the issue further and assist you.

    We will wait for your response. Thank you! 

  • Profile Image
    JordanRAC
    Answered on August 14, 2018 at 08:43 AM
    Hi Kiran,
    Thanks for your quick feedback regarding my issue
    I have tried to open the customization window within Internet Explorer (previously Chrome), and it finally worked after 5 minutes of loading or so
    I just have an extra questions you may be able to help with: if I delete fields in this PDF customization section, will it delete these fields for all submitted forms? (existing + to be created)
    Thanks for your help
    Best,
    Jordan

    De : Jotform
    Envoyé : mardi 14 août 2018 13:51
    À : Perret Jordan [RTL-AdConnect]
    Objet : Re: The web page is crashing when trying to customize PDF export
    A new response has been received:
    [Image supprimée par l'expéditeur. JOTFORM]
    Answered by Kiran
    I have checked your Jotform and see that there are about 350 fields on the form. I think loading all the fields in the report could be taking time and unable to process. Could you let us know which browser you are using? Also, please try logging into a different browser and see if that helps. Let us know if the issue is happening with any specific form or all forms and if there is any error message displayed. This information would help us in investigating the issue further and assist you.
    We will wait for your response. Thank you!
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  • Profile Image
    Kiran
    Answered on August 14, 2018 at 09:28 AM

    Great!! Glad to see that the issue with the PDF editor is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.  

    The other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1552565

    Thank you!