What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of the forms is cutting off a field reply in the email.

    Asked by SOCOC on December 07, 2012 at 09:07 PM

    The Request Information form does not work completely. The field with the boxes does not come through with the email message when a user submits this form.

    Page URL:

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    JotForm Support

    Answered by Welvin on December 07, 2012 at 11:24 PM


    That is because you made changes to your form then you forgot to also change the notifications variable settings.

    Please edit the form notification settings to make it work again.


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    JotForm Support

    Answered by NeilVicente on December 08, 2012 at 06:26 AM

    An easier way around this would be to delete then recreate the form notification.

    Please do inform us if you require further assistance.