notification email content fields are missing

  • melindastomel
    Asked on August 15, 2018 at 11:30 AM

    For the notification email we receive from one of my forms, not all the information is coming through. When I try a test email it all works, but some of the information is redacted when used normally on the form. The bottom fields are suppose to be "show bucks total {ssacShow51} " "Total {totalCost4}" and "payment options {paymentOptions}"

    But the notification email we are receiving does not show show bucks or payment options. I had originally set up for another auto notification to be set up to the treasurer with just the name and those 3 fields but then they didn't show up on the main notification email so I thought maybe the information was redacted from one to put on the other? IDK if I screwed something up but how do I get the information to show back up on the main notification email now? 

    It also, for some reason, will show a single unfilled question no matter if it's filled out or not, which is odd but far from a major issue. 1534347276Screen Shot 2018 08 15 at 8 Screenshot 10

    Jotform Thread 1553873 Screenshot
  • Richie JotForm Support
    Replied on August 15, 2018 at 12:46 PM

    I have checked your form email notification content and replicated the issue.

    It seems that the fields data are not passed to the field.

    Kindly add the fields again

    notification email content fields are missing Image 1 Screenshot 20

    and remove the old fields in red.

    Let us know if the issue still remains.

    Thank you.