What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Facebook] How do I make my form accessible by phone or iPad?

    Asked by guest_23413706972051 on December 08, 2012 at 01:15 PM

    Can only open my form on a computer. Cannot access from an iPhone or iPad.

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    Answered by pinoytech on December 08, 2012 at 01:56 PM

    Hi there,

    You might like to take a look at this http://www.jotform.com/iphone

    Thank you!

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    Answered by guest_23544913132044 on December 20, 2012 at 02:16 PM

    No, my clients can't open the form on their iphones or iPads. https://www.facebook.com/piaceboutique/app_190322544333196

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    JotForm Support

    Answered by idarktech on December 20, 2012 at 02:51 PM

    Hi,

    Your form stand alone version is fine. Note that JotForms Form can be viewed properly on every mobile devices. I suspect the problem lies on the facebook page. As far as I know there's a known issue on facebook pages when viewed on mobile devices, it will display "page request not found", is this the problem you are referring to? I think the best way to have it resolved is to address your issue to Facebook Dev Team so they can provide an appropriate solution regarding this. Or, tweaking up your facebook app to allow mobile view might help.

    ----

    Another possible solution is to switch your view to "Desktop" instead of "Mobile" views when browsing your page via Mobile.

    Thanks!

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    JotForm Support

    Answered by Mike_T on December 20, 2012 at 03:06 PM

    I believe that my colleague is right about the mobile version of the Facebook. When someone access the site from iPhone, the Facebook is redirecting to the mobile version, and that mobile version can not see some page tabs with content.

    Your users will need to switch to the Facebook Desktop version on iPhone, and then they will be able to see everything on your Facebook page.

    I think that the iPad users are not being redirected to the mobile version.

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    Answered by guest_23544913132044 on December 20, 2012 at 03:23 PM

    Is there a link I can direct my clients to that bypasses Facebook? The stand-alone you mentioned?

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    JotForm Support

    Answered by Mike_T on December 20, 2012 at 03:36 PM

    The stand-alone form link is:

    http://form.jotform.us/form/23246349557158

    And the same 'secure' link (protected by SSL):

    https://secure.jotform.us/form/23246349557158

    Thank you.