[Facebook] How do I make my form accessible by phone or iPad?

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    guest_23413706972051
    Asked on December 08, 2012 at 01:15 PM

    Can only open my form on a computer. Cannot access from an iPhone or iPad.

  • Profile Image
    pinoytech
    Answered on December 08, 2012 at 01:56 PM

    Hi there,

    You might like to take a look at this http://www.jotform.com/iphone

    Thank you!

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    guest_23544913132044
    Answered on December 20, 2012 at 02:16 PM

    No, my clients can't open the form on their iphones or iPads. https://www.facebook.com/piaceboutique/app_190322544333196

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    idarktech
    Answered on December 20, 2012 at 02:51 PM

    Hi,

    Your form stand alone version is fine. Note that JotForms Form can be viewed properly on every mobile devices. I suspect the problem lies on the facebook page. As far as I know there's a known issue on facebook pages when viewed on mobile devices, it will display "page request not found", is this the problem you are referring to? I think the best way to have it resolved is to address your issue to Facebook Dev Team so they can provide an appropriate solution regarding this. Or, tweaking up your facebook app to allow mobile view might help.

    ----

    Another possible solution is to switch your view to "Desktop" instead of "Mobile" views when browsing your page via Mobile.

    Thanks!

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    Mike_T
    Answered on December 20, 2012 at 03:06 PM

    I believe that my colleague is right about the mobile version of the Facebook. When someone access the site from iPhone, the Facebook is redirecting to the mobile version, and that mobile version can not see some page tabs with content.

    Your users will need to switch to the Facebook Desktop version on iPhone, and then they will be able to see everything on your Facebook page.

    I think that the iPad users are not being redirected to the mobile version.

  • Profile Image
    guest_23544913132044
    Answered on December 20, 2012 at 03:23 PM

    Is there a link I can direct my clients to that bypasses Facebook? The stand-alone you mentioned?

  • Profile Image
    Mike_T
    Answered on December 20, 2012 at 03:36 PM

    The stand-alone form link is:

    http://form.jotform.us/form/23246349557158

    And the same 'secure' link (protected by SSL):

    https://secure.jotform.us/form/23246349557158

    Thank you.