Thank you message cut off in Firefox

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    jacque
    Asked on December 08, 2012 at 01:37 PM

    Hi,

     

    I have a form, which works fine in itself. Once people click on submit, it goes to a custom thank you message. The thank you loads fine in Safari, but is getting cut off in firefox. Any help would be appreciated.

     

    Thanks,

    Janet

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    Deygus
    Answered on December 08, 2012 at 03:40 PM

    I just took at look at your form in FireFox and it appeared fine for me. You may want to check and make sure that you have updated to the latest version if you have not done so already.

     

    If that doesn't work then please try embedding the form within an iFrame to see if this helps to correct your problem since this normally fixes it.

    However, if the problem continues for you then please let us know.

  • Profile Image
    jacque
    Answered on December 08, 2012 at 04:11 PM

    It's not the form. The form works great. It's the thank you message that you get after submitting the form. That is what is getting cut off.  Firefox is up to date.

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    fxr
    Answered on December 08, 2012 at 04:27 PM

    Interestingly, it is also happening in Chrome.

    --

    Its looks like your thankyou content is longer than your actual form which is causing the embed code to get in a muddle.

    Are you able to embed using the Iframe embed method?

    And perhaps change the height parameter to 720px ?

    e.g

    <iframe allowtransparency="true" src="//form.jotformpro.com/form/XXXX" frameborder="0" style="width:100%; height:720px; border:none;" scrolling="no">
    </iframe>

  • Profile Image
    jacque
    Answered on December 08, 2012 at 06:37 PM

    That seems to have worked. Thanks so much for the help!