Why we are receiving an error API overquota?

  • Profile Image
    HospiceUK
    Asked on August 16, 2018 at 03:41 AM

    Hi, data i am receiving via API is showing as OVERQUOTA, but my account usage is showing as well under quota.

    Can someone please explain?

    thanks

  • Profile Image
    Kiran
    Answered on August 16, 2018 at 07:23 AM

    Please note that the APIs has a daily limit. Since your account is currently holding Silver subscription plan, the limit is 50,000 requests. Please note that each integration or some widgets/apps shall use API to connect with your form to process. As I check the account now, the API seems not be used today. However, I have reset the API limit for your account. Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image
    HospiceUK
    Answered on August 17, 2018 at 05:18 AM

    Hi, the JSON back from the API still has status OVERQUOTA.

    "content": [{


    "created_at": "2018-08-17 04:51:48",

    "status": "OVERQUOTA",

    "new": "1",


  • Profile Image
    Richie_P
    Answered on August 17, 2018 at 10:26 AM

    I have checked your API limit and it has not been reached. However, it is near its limits.

    May we know if you're trying to get a copy of your submission through API?

    Thank you.