What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms Not Being Received

    Asked by newhopetbay on December 09, 2012 at 10:48 AM

    I have had several people tell me over the past few days that they have submitted forms but I have not received them on email nor are they in my database. I have done several tests forms myself that have been received with no problem.

    Have there been problems with the site?

    Page URL:
    http://www.newhopedogrescue.net/adoption.htmlorhttp://www.newhopedogre<br/>scue.net/foster.html

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    JotForm Support

    Answered by liyam on December 09, 2012 at 11:18 AM

    Hello newhopetbay.  I tried testing your foster and adoption forms and was able to make a successful submission on each form. 

    Can you ask your form users if they were able to see a thank you message after pressing the submit button?  It's probably that the form had missing 'required' details and failed to see the message just beside the button after making a submission.

    Thanks.

  • Profile Image

    Answered by newhopetbay on December 09, 2012 at 11:26 AM

    Thank you, I am awaiting response on that question, I have receieved both of your submissions and my test ones from firefox and IE as well. Very mysterious indeed.

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    JotForm Support

    Answered by liyam on December 09, 2012 at 11:31 AM

    Please do keep us posted, newhopetbay.

    Thanks.