- newhopetbayAsked on December 09, 2012 at 10:48 AM
I have had several people tell me over the past few days that they have submitted forms but I have not received them on email nor are they in my database. I have done several tests forms myself that have been received with no problem.
Have there been problems with the site?
- JotForm SupportliyamAnswered on December 09, 2012 at 11:18 AM
Hello newhopetbay. I tried testing your foster and adoption forms and was able to make a successful submission on each form.
Can you ask your form users if they were able to see a thank you message after pressing the submit button? It's probably that the form had missing 'required' details and failed to see the message just beside the button after making a submission.
- newhopetbayAnswered on December 09, 2012 at 11:26 AM
Thank you, I am awaiting response on that question, I have receieved both of your submissions and my test ones from firefox and IE as well. Very mysterious indeed.
- JotForm SupportliyamAnswered on December 09, 2012 at 11:31 AM
Please do keep us posted, newhopetbay.