Forms Not Being Received

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    newhopetbay
    Asked on December 09, 2012 at 10:48 AM

    I have had several people tell me over the past few days that they have submitted forms but I have not received them on email nor are they in my database. I have done several tests forms myself that have been received with no problem.

    Have there been problems with the site?

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    liyam
    Answered on December 09, 2012 at 11:18 AM

    Hello newhopetbay.  I tried testing your foster and adoption forms and was able to make a successful submission on each form. 

    Can you ask your form users if they were able to see a thank you message after pressing the submit button?  It's probably that the form had missing 'required' details and failed to see the message just beside the button after making a submission.

    Thanks.

  • Profile Image
    newhopetbay
    Answered on December 09, 2012 at 11:26 AM

    Thank you, I am awaiting response on that question, I have receieved both of your submissions and my test ones from firefox and IE as well. Very mysterious indeed.

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    liyam
    Answered on December 09, 2012 at 11:31 AM

    Please do keep us posted, newhopetbay.

    Thanks.