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Maisha BradfordAsked on August 16, 2018 at 8:53 PM
Hello I would like to know how to get my account unsuspended. I was not aware that I had created what is known as a login form. I can change my form if necessary. Immediate help with this matter would be grealty appreciated as I currently have submissions set up to my first form.
Thank you in Advance
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DonaldHagReplied on August 17, 2018 at 1:21 AM
Your account was auto-suspended because you have a form https://form.jotform.com/82266187684166 that collects a social security number, username, password and credit card details.
Collecting this information is against our terms of use as it is considered sensitive information.
I have removed these fields from your form and then activated your account.
To add these fields, do the following;
- Add a form payment widget to allow users provide credit card details.
- We do not permit collecting passwords from the forms.
- To collect social security number and other sensitive information, send an email to support@jotform.com providing company information showing your Organisation is licensed to collect this information.
For further assistance, do let us know.