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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Integration with MailChimp

    Asked by MEGSSS on December 09, 2012 at 08:31 PM

    i had a problem with integrating with MailChimp; the customer service reps asked for my api key and were going to integrate this for me. It is still not handled. They set the message to private and now I have no idea how to find the thread.


    Also, I need to change the credit card for my subscription renewal--received an email from Plimus telling me it was going to renew, but wasn't sure that was "safe." Is ther no way to access my account from JotForm?




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    JotForm Support

    Answered by idarktech on December 09, 2012 at 09:10 PM

    Hi Cynthia,

    Here's your previous thread about MailChimp Integration Issue: http://www.jotform.me/answers/155286-JotForm-integrations-with-MailChimp#7. It seems the problem is resolved according to my colleagues on that post. Try clearing your browser's cache and cookies then re-integrate your form to mailchimp, this might help.


    Plimus is one of our payment gateway so that's safe. Please follow this steps to learn how to update your billing information on Plimus site.


    1.  Check your email cjhoffman@alum.wustl.edu for a temporary Plimus password.

    2.  Log in to Plimus via this page -https://secure.plimus.com/jsp/account_login.jsp. Your plimus username is 12924351914001870208850

    2.  Go to My Account then click the Change link on the payment method column (far right side) of your active Jotform subscription.

    3.  Save the changes to update your account.


    P.S. This thread is now private so only you and JotForm Support can view this thread.