What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Something wrong with email alerts

    Asked by stealexander on December 09, 2012 at 08:31 PM



    My contact form is set up with only 1 notification which is to be sent to a party of 5 recipients. The reply-to and recipient settings are set to Email=noreply@jotform.com and the Recipient email is set to the 5 email addresses separated by commas. The form was embedded in the web page as an "iframe" through Frontpage (Insert, Web componant, Advanced controls, HTML and the source code was pasted there).

    Where did I go wrong?

    Alexander Stewart

    Page URL:

  • Profile Image

    Answered by pinoytech on December 09, 2012 at 08:55 PM

    Hi Alexander,

    Your form is working fine in my end. However, as I've checked your form's notication recipient email address, I found out that this email address(denisexxxxxxxx@videorton.ca) is in our bounce list and I've remove it for you. 

    Reason(s) : 5.3.0 - Other mail system problem 552-'Transaction 50c38229_c7ffc286@isp-in=ter.net failed, remote said "550 failed: User does not exist."'

    Do let us know if you need our assistance again.

    Thank you!