Form is flickering in my FB ad

Hi, 

Im running a FB/instagram ad that has a learn more button that links to website. The opt-in form flickers in and out as you fill out the form. On the user side that information did finally go through and I was taken to the landing page. But when I log into my account there is no record of my information. I was using my phone to input the data if that helps

Thank you for contacting us.

Is this happening in the iOS or Android Facebook app? Could you please provide a name of the form in question?

Also, if you have instructions to access that ad/link using the mobile app, please let us know.

I apologize it was not a form from your platform. thank you for you quick response time.