Form is flickering in my FB ad

  • Profile Image
    Yourgoalspt
    Asked on August 19, 2018 at 09:28 AM

    Hi, 

    Im running a FB/instagram ad that has a learn more button that links to website. The opt-in form flickers in and out as you fill out the form. On the user side that information did finally go through and I was taken to the landing page. But when I log into my account there is no record of my information. I was using my phone to input the data if that helps

  • Profile Image
    Mike
    Answered on August 19, 2018 at 09:52 AM

    Thank you for contacting us.

    Is this happening in the iOS or Android Facebook app? Could you please provide a name of the form in question?

    Also, if you have instructions to access that ad/link using the mobile app, please let us know.

  • Profile Image
    Yourgoalspt
    Answered on August 19, 2018 at 01:53 PM

    I apologize it was not a form from your platform. thank you for you quick response time.