Missing form data

  • Profile Image
    rrahmi
    Asked on August 20, 2018 at 06:42 AM

    Hi Jotform,


    So i create the form, lets say i filled

    - Name

    - Address

    - Ph number


    my 1st attempt to download the submission they have the complete address from the people who submit the data. but then during my 2nd attempt on jotform some of address they have filled are gone.

    I have set the address section to be mandatory filled therefore they cant skip the address section. However some data are missing and make the data not reliable to be used.

    Is there anyway you can fix this technical glitch?

    Looking forward to hearing from you.


    Thank you

  • Profile Image
    BJoanna
    Answered on August 20, 2018 at 09:26 AM

    To which form is this issue related to? Please provide us a form link, so that we can check your submissions and test the form if necessary. If the form is embedded, provide us a webpage URL.