What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Switching dropbox accounts on a form

    Asked by Bbwebteam on December 10, 2012 at 03:02 PM

    I had successfully created a dropbox form. I set it up to work on my personal dropbox account for testing purposes. Now that the form is tested and finished, I tried to switch the dropbox account to the dropbox account of the person that will be managing the form. So, I unlinked the dropbox integration and then relinked it with the new dropbox account.

    The problem is that now both dropbox accounts are getting the submission data. How do I get it to stop submitting data to my personal dropbox account?

  • Profile Image

    Answered by fxr on December 10, 2012 at 03:05 PM


    What is the form URL you are using for testing? Are you doing tests on a URL with the form embedded?  or directly off the JotForm form URL?

  • Profile Image

    Answered by Bbwebteam on December 10, 2012 at 03:20 PM

    The Form URL is: http://jotformpro.com/form/23344423237953

    I have it embedded on a site I am working on. But, it does it both in JotForm and when I have it embedded.

  • Profile Image

    Answered by Bbwebteam on December 10, 2012 at 03:28 PM

    Nevermind - I unlinked and relinked and it seems to be working correctly now. Thanks!

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 10, 2012 at 03:42 PM

    That was probably related to some cache issue. We are happy to know that it is fine now.

    Thank you for using our services :)