Where can I find Encryption key for Jotform?

  • Profile Image
    gerrymckevitt
    Asked on August 21, 2018 at 06:38 AM

    Hi, I downloaded an encryption key for Jotform, but can't locate it on my laptop. I am just about to upgrade to a new machine and don't want to loose access to my encrypted forms. The key seems to be installed on my browser as the forms will open, and am wondering if there is any way to recover the key. I am using safari on a macbook pro.



  • Profile Image
    Victoria_K
    Answered on August 21, 2018 at 09:28 AM

    Hello,

    The key should be downloaded into Downloads folder by default. 

    We do have a guide, which should be of help to locate the key on your device: Where Can I Find the Private Key After Downloading It

    We will gladly assist if you need more help.