Can we collect credit card info?

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    Asked on August 21, 2018 at 12:15 PM

    Hello! We are a travel agency and new to Jotform but loving it so far! One quick question please - is there a way for clients to simply provide us with their credit card information in a secure way?  We don't want to actually process payment through to us, but just need to collect their information (for example, typically clients will call us with their cc details and then we pass that info onto the appropriate cruise line, hotel, etc.).  Happy to pay to upgrade to a different plan if need be to allow us to access this ability.

    Thank you in advance for your assistance!

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    Answered on August 21, 2018 at 01:15 PM


    There's no way to collect credit card details with Jotform since this would break our PCI compliance and is against our Terms of Use. Be advised that you should use one of our Payment Processors to process payments on your form. If all you need is some sort of Payment Authorization (e.g. charge your users at a later date), then your choices would be limited to PaypalAuthorize.netSquare and Stripe.

    Complete guide: How-to-Enable-Payment-Authorization

    In case you're not sure which one will work for you, I recommend you briefly read this post on Which-Payment-Processor-is-Right-for-Your-Business 

    Alternatively, you can use the Purchase Order method. After that, you can email or contact the user to get the Credit Card information.

    Here's the guide: How-to-Create-Payment-Form-with-Purchase-Order

    We do not allow collecting credit card information using the form. You can read our Terms of Use for more information.

    Please let us know if you need any further assistance.