I have a customer who had submitted (and resubmitted his order). However, it does not show any payment. He used American Express. Is that an accepted

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    megschramer
    Asked on August 21, 2018 at 08:56 PM
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    Jan
    Answered on August 21, 2018 at 11:04 PM

    The Square payment integration accepts American Express cards. I checked your form and I can see that the payment integration is configured correctly. 

    Based on the submissions, it is possible that the user did not select a product before submitting the form. It means that the product payment field is blank. Here's a screenshot:

    153490662808-22-j6y8a.png

    If the order was successful, the product will appear in the submission.

    I recommend you to set the product payment field as required. In this way, the form cannot be submitted if the product field is blank. Here's how:

    In the Form Builder, right-click the product payment field and then click the "Require" option.

    153490699208-22-qie90.png

    Hope that helps. Thank you.