What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not arriving

    Asked by barucha on December 11, 2012 at 12:46 AM


    when I test the form from it self, its ok . I get the mail. 

    In the inbox of jotform I see the all emails. BUT their are not reaching to my outlook.. 

    the user is barucha.

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    Answered by pinoytech on December 11, 2012 at 01:11 AM

    Hi barucha,

    Sorry for the inconvenience that may have caused. Have you tried already checking your spam folders? Can you please try to change your form's notification sender email to noreply@jotform.com and whitelist JotMail's IP's Addresses?

    Thank you!