Not receiving notification emails

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    Asked on December 11, 2012 at 01:27 AM

    I haven't been receiving notification emails for my jotform. The last one that I received was over a month ago. The test messages that I've sent from my website have been received in my Jotform folder, but the notification did not get forwarded to me. Additionally, when I send a test message from the Jotform website, I do get a notification.

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    Answered on December 11, 2012 at 01:39 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Changing your form's notification sender email address to and whitelist JotMail's IP's Addresses should solve the problem.

    Thank you!