What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving notification emails

    Asked by redmax61 on December 11, 2012 at 01:27 AM

    I haven't been receiving notification emails for my jotform. The last one that I received was over a month ago. The test messages that I've sent from my website have been received in my Jotform folder, but the notification did not get forwarded to me. Additionally, when I send a test message from the Jotform website, I do get a notification.

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    Answered by pinoytech on December 11, 2012 at 01:39 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Changing your form's notification sender email address to noreply@jotform.com and whitelist JotMail's IP's Addresses should solve the problem.

    Thank you!