My account is suspended

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    Lasandra Sutherland 
    Asked on August 22, 2018 at 03:38 PM

    my account is suspended. Why

    Screenshot
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    BitiaP
    Answered on August 22, 2018 at 03:59 PM

    Upon review of your account I found that it was suspended because of form: https://www.jotform.com/81956407384163 because it is offering loans with a free domain, not a valid corporate domain.

     https://www.screencast.com/t/LX0aJmUv 

    Since only Banking institutions and credit unions are authorized to offer loans that is why we are requesting that, in order to reactivate your account you need to send proof that you run a legit business to our email: support@jotform.com  or change your email to a valid corporate domain one.

    We will be waiting for your response.

     

    Thank you.



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    Lasandra 
    Answered on August 22, 2018 at 05:08 PM

    i can’t change the email domain if I can’t get in my account.  I’ve been a partner with the same loan company for over a year. I never had this problem 

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    Lasandra 
    Answered on August 22, 2018 at 05:12 PM

    i need my account active immediately or I need to go with another company. I have a great business development company.  I never have or will scam someone.  This is hindering my services and making the other forms I use unavailable.  

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    Lasandra 
    Answered on August 22, 2018 at 05:28 PM

    i was using the form for a pre approval screening.  The form was a template from The JOTFORM PROVIDED! Now you’re telling me I can’t use ANY FORM AT ALL! 

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    lasandra35
    Answered on August 22, 2018 at 05:43 PM
    I need an answer
    The Upswing Company
    Upswingcompany.com
    ...
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    ktyaguirre
    Answered on August 22, 2018 at 05:52 PM

     Thank you Ms. Lasandra for your prompt reponse. You have been a long time customer since 2015. Now is the time for our database to be updated and to comply with the new guidelines that we have updated to followup through. We need to have the proof of legitimate business to our records in order for our old time users to be assisted promptly and timely.

    Since free domains are also used in non-legit businesses we would want to whitelist your account, and have the proof to our records. You can email us at : support@jotform.com.

    We apologize for the inconveniences these procedure might have caused you.

    We will await for your response. We have whitelisted your IP and reactivated your account.

    Thank you.

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    lasandra35
    Answered on August 22, 2018 at 07:43 PM
    My domain upswingcompany.com is paid for through godaddy and hosted through another company. I don’t understand
    The Upswing Company
    Upswingcompany.com
    ...
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    lasandra35
    Answered on August 22, 2018 at 07:43 PM
    I don’t understand what proof you’re looking for? Do you need a receipt that I own upswingcompany website?
    The Upswing Company
    Upswingcompany.com
    ...
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    lasandra35
    Answered on August 22, 2018 at 07:43 PM
    This is my profile. I’m a third party lender for business loans only. I have a pre approval screening form on my website upswingcompany.com. What other proof do you need
    The Upswing Company
    Upswingcompany.com
    ...
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    ktyaguirre
    Answered on August 22, 2018 at 09:27 PM

    We have received the link to your website. But we will need you to send us an email from the website's domain, in order for us to be able to cross-match the information. Since there is no direct mention to your gmail address.

    Thank you.

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    ktyaguirre
    Answered on August 22, 2018 at 09:38 PM

    We need to cross-match this information to allow the account to continue operating. Otherwise in within 3 business days the account will be suspended since operations of a third party broker will have to be handled with a valid domain from now on.

    Thank you.