Unable to open my account

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    Susan
    Asked on August 22, 2018 at 05:45 PM

    I was modifying one of the forms that were saved and now can not sign into our Jotform account

    Page URL:
    www.jotform.com

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    ktyaguirre
    Answered on August 22, 2018 at 07:12 PM

    We have verified there is one account attached to the email address you provided, but the account is active, as shown: https://www.screencast.com/t/CyNgHZsfIxr

    Could it be possible you carry another account that is the one having the issue?

    Could you verify if the IP address is a match? If not, kindly go to:https://whatismyipaddress.com/ in order to be able to verify your public IP and we can help with he whitelisting of it.

    Please let us know the username of the concerned account.

    Thank you.

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    SmithersChamber
    Answered on August 22, 2018 at 08:43 PM
    It seems to be working now. Our IP address is 204.244.84.50

    We only have one account and the user name is smitherschamber

    Susan
    Smithers District Chamber of Commerce
    PO Box 2379
    Smithers, BC V0J 2N0
    Phone: 250-847-5072 Fax: 250-847-3337
    Email: info@smitherschamber.com
    Web: www.SmithersChamber.com



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    John_Benson
    Answered on August 22, 2018 at 10:24 PM

    Thank you for updating us. We're glad that it is working now.

    I also whitelisted your IP Address on our end. 

    Contact us again if you need help.