Unable to open my account

I was modifying one of the forms that were saved and now can not sign into our Jotform account

We have verified there is one account attached to the email address you provided, but the account is active, as shown: https://www.screencast.com/t/CyNgHZsfIxr

Could it be possible you carry another account that is the one having the issue?

Could you verify if the IP address is a match? If not, kindly go to:https://whatismyipaddress.com/ in order to be able to verify your public IP and we can help with he whitelisting of it.

Please let us know the username of the concerned account.

Thank you.

It seems to be working now. Our IP address is 204.244.84.50

We only have one account and the user name is smitherschamber

Susan
Smithers District Chamber of Commerce
PO Box 2379
Smithers, BC V0J 2N0
Phone: 250-847-5072 Fax: 250-847-3337
Email: info@smitherschamber.com
Web: www.SmithersChamber.com



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Thank you for updating us. We're glad that it is working now.

I also whitelisted your IP Address on our end. 

Contact us again if you need help.