account lockout

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    Wendy Lader 
    Asked on August 23, 2018 at 09:50 AM

    I have sent 2 previous requests to unlock my account.  I am a new subscriber who needed HIPPA complaint forms, but I am extremely concerned by how long it is taking me to get a response from support.  I need to get these form up on my website and I have lost valuable time.  Your price point is good, but I might need a service that provides faster customer support.    I'm not blaming the support team, but rather the company might need to hire additional staff.

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    Richie_P
    Answered on August 23, 2018 at 11:41 AM

    We are sorry for the inconvenience this may have caused.

    May we know if you have received a specific error message displayed when you login to your account?

    I have activated your HIPAA account and let us know if the issue still remains.

    Thank you.