account lockout

I have sent 2 previous requests to unlock my account.  I am a new subscriber who needed HIPPA complaint forms, but I am extremely concerned by how long it is taking me to get a response from support.  I need to get these form up on my website and I have lost valuable time.  Your price point is good, but I might need a service that provides faster customer support.    I'm not blaming the support team, but rather the company might need to hire additional staff.

We are sorry for the inconvenience this may have caused.

May we know if you have received a specific error message displayed when you login to your account?

I have activated your HIPAA account and let us know if the issue still remains.

Thank you.