What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are there other clients using Jotform for sensitive information?

    Asked by Parkacademicaffairs on December 11, 2012 at 02:44 PM

    We are thinking about using Jotform for sensitive academic dishonesty information?  What are your general privacy and confidentiality policies to protect the information? The leadership of our organization has also asked if there are other clients currently using JotForm for sensitive information?  It would be especially helpful if there are any that are institutions of higher education.


    Thank you, 


    Dr. Jayme Uden

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    Answered by fxr on December 11, 2012 at 03:27 PM

    Hi Dr. Jayme,

    Yes other institutions (from memory, medical and edcuational) are using JotForm to gather  sensitive information.

    This is generally the process we recommend to ensure complete data privacy.


    1. Use a secure form URL.

    @ http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    2. Remove any sensitive data from the form notification emails. This is done by editing the notification email composition, changing it to something like 'You have recieved a new submission on form XXXXXX) - We can give further instruction on this.

    3. Log into your jotform account @ https://secure.jotform.com and download your submissions locally.

    4. Delete your submissions off JotForms servers.


    I hope that answers your question, please let me know if you have any further questions or concerns.