Can't get Password email

  • Profile Image
    Mavent
    Asked on March 02, 2011 at 10:10 AM

    Hey, I just tried to log in and it's not accepting my password.  So, I used the "forgot password?" button.  It didn't send me anything.  I've tried several times, and it's not working.  I went back and double-checked my email account to make sure I had the original "welcome" email, and I do, so I know it's the correct account.  Still, I'm not getting the Reset emails.  Can you help?

    Thanks!

  • Profile Image
    liyam
    Answered on March 03, 2011 at 03:07 AM

    Hello,

    Have you checked your junk mail folder? 

    The email address on record with your account ID "Mavent" is kmaxwell@transi*.*

    Please let us know if you're not receiving messages to that email.

    Thanks.