What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't get Password email

    Asked by Mavent on March 02, 2011 at 10:10 AM

    Hey, I just tried to log in and it's not accepting my password.  So, I used the "forgot password?" button.  It didn't send me anything.  I've tried several times, and it's not working.  I went back and double-checked my email account to make sure I had the original "welcome" email, and I do, so I know it's the correct account.  Still, I'm not getting the Reset emails.  Can you help?


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    JotForm Support

    Answered by liyam on March 03, 2011 at 03:07 AM


    Have you checked your junk mail folder? 

    The email address on record with your account ID "Mavent" is kmaxwell@transi*.*

    Please let us know if you're not receiving messages to that email.