Why was I autosuspended?

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    John J Tomaselli 
    Asked on August 26, 2018 at 05:13 PM

    How am I to use this service if I cannot log in? Will this happen when I am dealing with my clients to fill out forms? Worries me.

    Is it because I am trying your service and didn't pay yet?

  • Profile Image
    jonathan
    Answered on August 26, 2018 at 06:38 PM

    You account/username JJTomaselli and forms were suspended by the Phishing detector due to suspected phishing form

    1535322910zzz 2018-08-27 06.33.56.png


    You cannot use the form to collect credit card account data. This violates the Jotform Terms of Use.

    Scams. You agree that you will not use the Jotform Service or any form(s) you create using the Jotform Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information
    . You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    To request for reactivation of  your account you must comply first with the terms and agree to have the suspected forms deleted on your account.

    Let us know if you need further assistance.


  • Profile Image
    ktyaguirre
    Answered on August 26, 2018 at 06:43 PM

    Upon review of your account, we have cleansed form: http://www.jotform.us/form/82375746184163

    Please refrain from elaborating forms of these kind.

    We have reactivated your account, provided you will not collect credit card information on plain text fields as requested.

    Thank you.


  • Profile Image
    John Tomaselli 
    Answered on August 26, 2018 at 06:44 PM

    Fair enough...I will delete the form. I am unable to get into my account.

  • Profile Image
    ktyaguirre
    Answered on August 26, 2018 at 06:47 PM

    We have whitelisted your IP:

    https://www.screencast.com/t/PpnFnLhjRJ Please verify this IP we have on file is your public IP. If it is not a match, verify it at: https://whatismyipaddress.com/  in order for us to assist you.

    Thank you.

  • Profile Image
    John J Tomaselli 
    Answered on August 26, 2018 at 07:43 PM
    I guess that's it? Really not sure what you are asking?
    John Tomaselli
    Tomaselli Vacations
    Owner/Vacation Specialist
    Stephens City, VA
    T: (540) 931-0665
    E: jjtomaselli@dreamvacations.com
    Sign Up for Exclusive Offers & Promotions
    [instagram][facebook][linkedin]
    [Logo]
    [Stripe]
    Website:
    http://www.tomasellivacations.com
    Luxury Cruises:
    http://www.SeaLuxe.com/jtomaselli
    [Banner]
    Each Dream Vacations Franchise is independently Owned and Operated
    ________________________________
    ...
  • Profile Image
    ktyaguirre
    Answered on August 26, 2018 at 07:44 PM

    Are you able to login? In our system the IP that we post you is the one that is valid. You should be able to login.

    Thank you

  • Profile Image
    John J Tomaselli 
    Answered on August 26, 2018 at 08:43 PM
    Yes, I am now. I have deleted credit card anything.
    Thanks
    John Tomaselli
    Tomaselli Vacations
    Owner/Vacation Specialist
    Stephens City, VA
    T: (540) 931-0665
    E: jjtomaselli@dreamvacations.com
    Sign Up for Exclusive Offers & Promotions
    [instagram][facebook][linkedin]
    [Logo]
    [Stripe]
    Website:
    http://www.tomasellivacations.com
    Luxury Cruises:
    http://www.SeaLuxe.com/jtomaselli
    [Banner]
    Each Dream Vacations Franchise is independently Owned and Operated
    ________________________________
    ...
  • Profile Image
    John J Tomaselli 
    Answered on August 26, 2018 at 08:43 PM
    I deleted all credit card related anything and it locked me out again! What's up?
    John Tomaselli
    Tomaselli Vacations
    Owner/Vacation Specialist
    Stephens City, VA
    T: (540) 931-0665
    E: jjtomaselli@dreamvacations.com
    Sign Up for Exclusive Offers & Promotions
    [instagram][facebook][linkedin]
    [Logo]
    [Stripe]
    Website:
    http://www.tomasellivacations.com
    Luxury Cruises:
    http://www.SeaLuxe.com/jtomaselli
    [Banner]
    Each Dream Vacations Franchise is independently Owned and Operated
    ________________________________
    ...
  • Profile Image
    John J Tomaselli 
    Answered on August 26, 2018 at 11:43 PM





    I am not able to log in. No credit card information remains on form. Let me out of jail please.





    ...
  • Profile Image
    daisy
    Answered on August 27, 2018 at 03:44 AM

    I checked your form if it contains any credit card information, the form does not contain any credit card information. I reactivated your account please try to log in.

    Feel free to ask more questions if you need further assistance.