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    Filepicker.io issue - pop up dialog box location, out of sight

    Asked by Masalamedia on December 11, 2012 at 10:01 PM

     

    Form not working as expected at http://wilderness-explorers.com/about/creditcardauthorization.html

    If you have been filling out the form and scrolling along, the blue FP.io buttons will be near the middle or top of the screen when you get to them.

    Then when you click the FP.io button, the form area goes gray for the FP.io dialog box in 'lightbox' effect. Unfortunately, the interactive dialog box area appears at the top of the form, NOT in the immediate viewport of the web browser.

    (frequently, clicking the buttons doesn't even work at all)

    I set this static HTML page up for demo purposes: The problem originally presented on a completely different Wordpress site behind a paywall which I can't post here.

    Interestingly, when I look at my form in pure JotForm "preview" mode on this URL

    http://form.jotformpro.com/form/23454450734957

    The lightbox/dialog box comes up exactly where you'd want and expect.

    One small niggling aesthetic issue: the Filepicker.io dialog box doesnt always center in the form area.

    Page URL:
    http://wilderness-explorers.com/about/creditcardauthorization.html

    Screenshot
    filepicker.io JotForm problem POST preview
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    JotForm Support

    Answered by idarktech on December 11, 2012 at 11:24 PM

    Hi,

    Thanks for reporting. I have now raised this issue to our development team. We'll update you here once it's fixed. Thanks!

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    Answered by Masalamedia on December 18, 2012 at 03:41 PM

    17+ days, any update on this?

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    JotForm Support

    Answered by jonathan on December 18, 2012 at 04:04 PM

    Sorry for any inconvinience caused. You will be informed via this post and email as soon as updates on the status are available.

    I will make a follow-up to our next level support about it too.

    Thank you for understanding.

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    JotForm Support

    Answered by kenneth on July 18, 2013 at 02:39 PM

    Hi, this should be fixed by now for the latest updates of filepicker.io and jotform.
    Please confirm it from your end. Let us know if you still face any problems.

    Thanks,
    Kenneth