issue - pop up dialog box location, out of sight

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    Asked on December 11, 2012 at 10:01 PM


    Form not working as expected at

    If you have been filling out the form and scrolling along, the blue buttons will be near the middle or top of the screen when you get to them.

    Then when you click the button, the form area goes gray for the dialog box in 'lightbox' effect. Unfortunately, the interactive dialog box area appears at the top of the form, NOT in the immediate viewport of the web browser.

    (frequently, clicking the buttons doesn't even work at all)

    I set this static HTML page up for demo purposes: The problem originally presented on a completely different Wordpress site behind a paywall which I can't post here.

    Interestingly, when I look at my form in pure JotForm "preview" mode on this URL

    The lightbox/dialog box comes up exactly where you'd want and expect.

    One small niggling aesthetic issue: the dialog box doesnt always center in the form area.

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    Answered on December 11, 2012 at 11:24 PM


    Thanks for reporting. I have now raised this issue to our development team. We'll update you here once it's fixed. Thanks!

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    Answered on December 18, 2012 at 03:41 PM

    17+ days, any update on this?

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    Answered on December 18, 2012 at 04:04 PM

    Sorry for any inconvinience caused. You will be informed via this post and email as soon as updates on the status are available.

    I will make a follow-up to our next level support about it too.

    Thank you for understanding.

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    Answered on July 18, 2013 at 02:39 PM

    Hi, this should be fixed by now for the latest updates of and jotform.
    Please confirm it from your end. Let us know if you still face any problems.