What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Filepicker.io issue - pop up dialog box location, out of sight

    Asked by Masalamedia on December 11, 2012 at 10:01 PM


    Form not working as expected at http://wilderness-explorers.com/about/creditcardauthorization.html

    If you have been filling out the form and scrolling along, the blue FP.io buttons will be near the middle or top of the screen when you get to them.

    Then when you click the FP.io button, the form area goes gray for the FP.io dialog box in 'lightbox' effect. Unfortunately, the interactive dialog box area appears at the top of the form, NOT in the immediate viewport of the web browser.

    (frequently, clicking the buttons doesn't even work at all)

    I set this static HTML page up for demo purposes: The problem originally presented on a completely different Wordpress site behind a paywall which I can't post here.

    Interestingly, when I look at my form in pure JotForm "preview" mode on this URL


    The lightbox/dialog box comes up exactly where you'd want and expect.

    One small niggling aesthetic issue: the Filepicker.io dialog box doesnt always center in the form area.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on December 11, 2012 at 11:24 PM


    Thanks for reporting. I have now raised this issue to our development team. We'll update you here once it's fixed. Thanks!

  • Profile Image

    Answered by Masalamedia on December 18, 2012 at 03:41 PM

    17+ days, any update on this?

  • Profile Image
    JotForm Support

    Answered by jonathan on December 18, 2012 at 04:04 PM

    Sorry for any inconvinience caused. You will be informed via this post and email as soon as updates on the status are available.

    I will make a follow-up to our next level support about it too.

    Thank you for understanding.

  • Profile Image
    JotForm Support

    Answered by kenneth on July 18, 2013 at 02:39 PM

    Hi, this should be fixed by now for the latest updates of filepicker.io and jotform.
    Please confirm it from your end. Let us know if you still face any problems.