Cards Forms: How do I remove pagination from my PayPal products page

  • Profile Image
    terisman
    Asked on August 26, 2018 at 09:54 PM

    Hi,

    When I first created my form, my three products and the shipping option were displayed in a simple list, all visible at the same time.

    After I made changes to the order of my products, they now display only one at a time. This forces the visitor to click a number to see each "page" of products.

    I'd like to go back to having all products listed together. 

    Thanks!
    Terry

  • Profile Image
    roneet
    Answered on August 27, 2018 at 07:53 AM

    Apologies for the inconvenience caused to you.

    Currently, In Cards forms as the number of products and options increases in the Paypal widget, each product customizes itself to a different page and pagination gets added to the widget.

    A workaround I can suggest is to change your form to a Classic one.

    Follow these steps to convert your form to Classic layout:

    1. If you want to view all the products under the same page then you can enable All Questions in One-page option from the form settings page and include page break to your form.

    15353701271.PNG

    2. You can insert a page break to your form by dragging and dropping the page break form element from the left panel.

    15353705212.PNG

    Also, I can propose a feature request for this to our development team if you give us confirmation.

    Let me know if you need further assistance. We will be happy to assist.

    Thanks.


  • Profile Image
    terisman
    Answered on August 27, 2018 at 10:28 AM

    Thank you for the quick reply.

    My concern is this setting (pagination for products) does not seem consistent. When I first built this form, my four products showed in a list together in Cards form format. 

    I moved the last product to be first in line. Now the pagination occurs, even though I still only have the four total products.

    Yes I believe this feature would be very much desired on future Cards forms.


    Thank you.

    TE

  • Profile Image
    terisman
    Answered on August 27, 2018 at 11:15 AM

    I found I had captured the screen on my form, in Cards format, showing all four products in a list instead of with pagination:


    1535382910JotForm.png

  • Profile Image
    roneet
    Answered on August 27, 2018 at 12:43 PM

    Apologies for the inconvenience caused.

    I could replicate this in my cards forms. Let me report this to our development team to review further.

    You would be updated on this as soon as possible.

    Thanks.

  • Profile Image
    york
    Answered on August 28, 2018 at 03:33 AM

    That's not a bug, that's a design decision.

    The products appear differently related to browser window's size at the time the page is opened in order to provide better user experience accordingly.

  • Profile Image
    terisman
    Answered on August 28, 2018 at 10:26 AM

    Hi york, it does not appear to change for me based on window's size at the time the form page is displayed.

    I'm viewing on a 30-inch Apple cinema display with browser window at full screen. The form does not adjust when I change the size of my browser window.

    It appears the issue has resolved, as my products all appear together in a list again!

  • Profile Image
    york
    Answered on August 28, 2018 at 10:31 AM

    It does not adjust when you change the size of the browser window after the page is opened. It adjusts at the time when the form loads initially. 

    So if you change the window size and reload the page you will get another result.

  • Profile Image
    terisman
    Answered on August 28, 2018 at 12:04 PM

    Today I opened a new Chrome incognito window.

    I sized it to be as narrow as it will allow. Then I inserted the form URL to view it. 

    This is what I see -- all products in a list together and no pagination:

    1535472274JotForm2.png

  • Profile Image
    terisman
    Answered on September 14, 2018 at 04:29 PM

    Hi, 

    My form has been working great for the past few weeks. Suddenly starting yesterday it has stopped working.

    First, the products no longer appear in a list together. Now they are on different pages again (like the last time this was happening).

    Also, I'm getting a PayPal error after clicking submit.

    Can you help look into this for me? Thanks!
    TE

  • Profile Image
    jonathan
    Answered on September 14, 2018 at 05:07 PM

    We will resolve the next question on a new thread here https://www.jotform.com/answers/1581274

    Thank you