Auto-delete app doesn't free up upload space

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    Asked on August 27, 2018 at 10:14 AM

    I need to store all my submitter's attachments in Google Drive and keep my Jotform upload space free. Unfortunately, even after the Auto-delete app deletes the submissions, my Jotform upload space does not go down like it should. I have 0 stored submissions, yet Jotform claims I'm using some of my allotted storage space. 

    Can you please help me fix this issue?

    (In the meantime, I have disconnected my forms from the auto-delete app.)

    Thank you,

    David Earle

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    Answered on August 27, 2018 at 12:18 PM

    I checked your file storage and it showing 0.00kb used:


    It does indeed look like the files are being removed.  The same is currently being shown in your account settings.  It is possible the file just hadn't cleared our system yet.