Auto-delete app doesn't free up upload space

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    artkettle
    Asked on August 27, 2018 at 10:14 AM

    I need to store all my submitter's attachments in Google Drive and keep my Jotform upload space free. Unfortunately, even after the Auto-delete app deletes the submissions, my Jotform upload space does not go down like it should. I have 0 stored submissions, yet Jotform claims I'm using some of my allotted storage space. 

    Can you please help me fix this issue?

    (In the meantime, I have disconnected my forms from the auto-delete app.)

    Thank you,

    David Earle

    Screenshot
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    david
    Answered on August 27, 2018 at 12:18 PM

    I checked your file storage and it showing 0.00kb used:

    1535386660Capture.PNG

    It does indeed look like the files are being removed.  The same is currently being shown in your account settings.  It is possible the file just hadn't cleared our system yet.