Received Message: Jotform account has almost reached 10 payments per month

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    SueSchmig
    Asked on August 27, 2018 at 02:43 PM

    Hello,

    We thought we already upgraded, and now I am getting a message that says:

    Dear SueSchmig, 

    We would like to inform you that your Jotform account has almost reached 10 payments per month this month. Bronze accounts are limited to 10 payments per month. Your payment forms will be automatically disabled once you reach your allocated quota. 

  • Profile Image
    Mike
    Answered on August 27, 2018 at 03:53 PM

    Our payment submission limits are:

    Free plan - 3 payments/month
    Bronze plan - 10 payments/month
    Silver plan - 100 payments/month
    Gold plan - 100,000 payments/month

    You may consider upgrading to a higher plan to be able to receive more payment submissions.

    If you need any further assistance, please let us know.

  • Profile Image
    SueSchmig
    Answered on August 27, 2018 at 04:43 PM
    We just sent a note to see if we could apply for the "educators discount."
    Please let us know when that will be in effect. And with that discount,
    will that put us up to the silver?
    ...
  • Profile Image
    AshtonP
    Answered on August 27, 2018 at 06:59 PM

    If you have already applied for educators discount please allow us 24-48 hours to review your application. Post-approval you will receive an email with an upgrade link.

    Once your application is approved you may choose the plan you wish to continue. Please refer to Education Pricing here.


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    SueSchmig
    Answered on August 27, 2018 at 08:43 PM
    Ok, well, please do not turn off our account tomorrow then. Will you?
    ...
  • Profile Image
    BDAVID
    Answered on August 27, 2018 at 09:46 PM

    Your account is back to free plan. Your education plan has already been approved. We have cancelled your Bronze yearly subscription, and provided a refund for the unused time.

    You may now upgrade it, since the 50% discount is available in all plans(Bronze, Silver or Gold) for your account. Let us know if you need more help.