SSL - Your connection is not secure

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    Asked on August 28, 2018 at 09:26 AM

    hello I'm trying to use my jot-form template and keep getting the following warning come up

    Your connection is not secure

    The owner of has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

    I've now tried in firefox, chrome and edge and keep getting similar message coming up. We pay to use this service and currently I can not use because it will not let me submit any of the forms

    Help needed urgently

  • Profile Image
    Answered on August 28, 2018 at 11:38 AM

    Thank you for contacting us.

    We cannot confirm the issue at the moment. Our SSL configuration looks good.

    As a quick test, you may check the form using another device and/or internet service provider.

    You may try the suggestions from the following article to fix the issue on your end:

    How to Fix SSL Connection Errors

    The issue might be also caused by missing root certificates in your operating system, see:

    Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows

    Missing Certificates in the trusted Root container