Account "autosuspended"

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    Jen Wicks 
    Asked on August 28, 2018 at 09:35 AM

    I created a free account yesterday to try out your forms creator, but when I try to login it indicates Login Failed-Autosuspended.  Please let me know how to resolve this issue.

    Thanks

    Screenshot
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    BitiaP
    Answered on August 28, 2018 at 09:54 AM

    Upon review of your account I found that it was automatically suspended by our Phishing Detector tool (autosuspended) because of form: https://www.jotform.com/82386071747161 requesting Login credentials.

    https://www.screencast.com/t/I0NyPVut 

    Gathering this type of data in plain text fields will violate our: Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method. 

    I have deleted the delictive fields and reactivated your account.

    Thank you.



  • Profile Image
    Jen Wicks 
    Answered on August 28, 2018 at 10:43 AM
    Thank you. I was trying to import an existing form from our website. It requires a login & password to access the form, so I assume that’s where those fields came from. I will just create it from scratch.
    Thanks for your help!
    Jen Wicks
    Resource Manager
    Direct: 785-493-4358 | Office: 785-825-0286
    Fax: 785-825-5098
    yourassurance.com
    ...
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    BitiaP
    Answered on August 28, 2018 at 10:53 AM

    You're welcome, it is our pleasure to assist our customers.

    Thank you.