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Jen WicksAsked on August 28, 2018 at 9:35 AM
I created a free account yesterday to try out your forms creator, but when I try to login it indicates Login Failed-Autosuspended. Please let me know how to resolve this issue.
Thanks
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Bitia JotForm SupportReplied on August 28, 2018 at 9:54 AM
Upon review of your account I found that it was automatically suspended by our Phishing Detector tool (autosuspended) because of form: https://www.jotform.com/82386071747161 requesting Login credentials.
https://www.screencast.com/t/I0NyPVut
Gathering this type of data in plain text fields will violate our: Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.
I have deleted the delictive fields and reactivated your account.
Thank you.
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Jen WicksReplied on August 28, 2018 at 10:43 AMThank you. I was trying to import an existing form from our website. It requires a login & password to access the form, so I assume that’s where those fields came from. I will just create it from scratch.
Thanks for your help!
Jen Wicks
Resource Manager
Direct: 785-493-4358 | Office: 785-825-0286
Fax: 785-825-5098
yourassurance.com
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Bitia JotForm SupportReplied on August 28, 2018 at 10:53 AM
You're welcome, it is our pleasure to assist our customers.
Thank you.