Editing a form without generating duplicate payment

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    USTAKY
    Asked on August 28, 2018 at 12:51 PM

     My experience this past year was every time I made an edit and clicked on "Submit" on the form after editing, it generated a duplicate payment on the customers credit card.  How can I edit a form without generating a duplicate payment?  As you can see many different fields that a customer can get wrong when registering, this happens a lot.  How can I edit without generating duplicate payment?

    https://form.jotform.com/80875650989173


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    ashwin_d
    Answered on August 28, 2018 at 02:29 PM

    Please note that if you edit submissions, it will not process any payment again. You will not be able to change any product in your payment tool nor you will be able to add any credit card details as well.

    I would suggest you to please go ahead and test this issue again by editing your form's submission and submit the form again. Do get back to us if it charges a duplicate payment in customer's credit card and we will report it to our backend team.

    We will wait for your response.