What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Would like to cancel the upgrade fee

    Asked by jenrafael on March 02, 2011 at 01:00 PM


    I'd like to cancel the billing and go back to the free version.  please let me know what i need to do to make this happen.




    Jen Smith-Rafael


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    JotForm Support

    Answered by obi-wan on March 03, 2011 at 04:26 AM

    It is possible to downgrade to Free account on your the Account Settings page. Try the cancel button there and it will forward you to your payment provider's page. There you need to cancel your payment to Jotform. After your downgrade to Free account, you will still have Premium account rights until the deadline which you have already paid. Also downgrading does not cause your forms or submission to be deleted. If you need further assistance please let me know. Thanks!