What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    can't get email notification from submission form.

    Asked by NickMac on December 12, 2012 at 02:19 PM

    Hi support,

    i did check your FAQ's and looked in my spam mail and still can't get email.

    Submission are showing up in account.




    Page URL:

  • Profile Image

    Answered by pinoytech on December 12, 2012 at 02:27 PM

    Hi Nick,

    Your email address is in our bounce list which is why you didn't receive any notification of your form and I've remove it for you. To avoid this from happening again, I would suggest you to change your form's notification sender email address to noreply@jotform.com and whitelist JotMail's IP's Addresses.

    Thank you!