can't get email notification from submission form.

  • Profile Image
    NickMac
    Asked on December 12, 2012 at 02:19 PM

    Hi support,

    i did check your FAQ's and looked in my spam mail and still can't get email.

    Submission are showing up in account.

     

    Nicholas

    mind@fuse.net 

  • Profile Image
    pinoytech
    Answered on December 12, 2012 at 02:27 PM

    Hi Nick,

    Your email address is in our bounce list which is why you didn't receive any notification of your form and I've remove it for you. To avoid this from happening again, I would suggest you to change your form's notification sender email address to noreply@jotform.com and whitelist JotMail's IP's Addresses.

    Thank you!