google apps for business notification problem

  • Profile Image
    CorralSearch
    Asked on December 12, 2012 at 02:37 PM

     

    I have google apps for business set up and working.

    The form I have created is not sending notifications either through the test email or by submitting the form. 

    I have used the sender email: nonreply@jotform.com as advised in other posts and nothing has changed.

    Also, I have jotform in my secure sender list as well. and added ip addresses to the whitelist.

    Please look into this issue and let me know what else I can do.

    Thanks

     

  • Profile Image
    fxr
    Answered on December 12, 2012 at 03:12 PM

    Hi,

    Do you have the Business edition of google apps or the free version? You should be able to whitelist noreply@jotform.com  in the business edition.

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    If you have the free version you can try this:

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    We can try to 'whitelist' the 'noreply@jotform.com' address in the email client itself.

    Do that by creating a filter in the relevant addressee's account.

    It should be in Settings -> Filters -> Create New Filter , Enter noreply@jotform.com into the 'From' field.





    Click on Create filter with this search, then check the Never Send to Spam checkbox & Create the filter.