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    Submission Email being blocked by my server filter.

    Asked by tjacobus on March 02, 2011 at 03:17 PM

    MY server filter is blocking all submission emails.  So when someone submits an contact form, the server blocke the email so that I do not know that it is there.  Is there a URL or an ip address that you can give me so I can enter it into my filter and allow these submission email to come through?  Something like ???@jotform.com


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    JotForm Support

    Answered by mliz on March 03, 2011 at 04:58 AM
    Below is a sample of the mail server log once an email is
    sent out to your address from jotform.

    Mar 2 01:43:33
    monk sm-mta[7149]: p226gkPG007141: to=,
    ctladdr= (1002/1003), delay=00:00:47, xdelay=00:00:47,
    mailer=esmtp, pri=124030, relay=mail.kingsschools.com.
    [], dsn=2.0.0, stat=Sent (<201103020642.p226gk
    fn007140@monk.interlogy.com> Queued mail for delivery)

    You can add monk.interlogy.com and ying.interlogy.com to
    your whitelist since these are the servers sending out the email.
    In addtion you may also add
    noreply@jotform.com this is the
    from address used in notification emails.