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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification mail is not sent to email

    Asked by guest_23392800112038 on December 12, 2012 at 06:39 PM

    Hi Together

    notificationmail is not be sent to my Email-Account since end of last week. Could you please check this. Could it be, that my emailadress info@ is in your bouncelist?

    (During last week I made some changes - I had problems before because of required fields -> Then I changed it to iframe on my webside, then the jotform thank you page was not shown up, so I made a thank you page on my webside. Could it be, that the iframe is or the ext.ThankyouPage Url is the problem ? )

    Thanks and kind regards

    Sandra

    Page URL:
    http://www.buonviando.ch/de/bestellung-a-lieferung/bestellformular

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    JotForm Support

    Answered by liyam on December 12, 2012 at 07:22 PM

    Thank you for reporting this to us, Sandra.  And we apologize for this inconvenience.

    Upon checking your form and your email address, it indeed added your email address to our bounce list due to your email hosting provider blocking email alerts from Jotform and marking it as spam.  Here is the error message:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #026#'

    I have now removed your email address from our bounce list.

    But to prevent your email address from getting added to our bouncelist again, please contact your email service provider and ask them to have the following IP addresses whitelisted.

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by guest_23392800112038 on December 13, 2012 at 03:38 AM

    Hi to all

    Thank you for this message, we will do that.

    Could you check if this form has the same problem?

    http://www.pfisterumzuege.ch/index.php/offert-anfrage

    Thanks and kind regards

    Sandra

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    JotForm Support

    Answered by idarktech on December 13, 2012 at 03:48 AM

    Hi Sandra,

    I checked that form's recipient email address but it is not on the bounce list so that should work fine. If you aren't receiving submissions, I'd suggest to check that email spam filter settings or check its spam mailbox, notifications might ended there. Or, try changing your form notification's sender email to norelpy@jotform.com, this should help. Follow this guide:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

    Thanks!

  • Profile Image

    Answered by guest_23392800112038 on December 14, 2012 at 03:48 AM

    Hi All

    Our Hostingpartner listed the ip's on the whole server ;-) Now it works again.

    Thanks a lot for your SUPPORT!

    Sandra

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    JotForm Support

    Answered by liyam on December 14, 2012 at 03:59 AM

    Thank you for keeping us posted, Sandra.  It's good to know that all things work properly now.

    If you have other questions or concerns, please do let us know.

    Thanks.