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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    FORMS NO LONGER WORKING...addendum

    Asked by susanwaldrop on December 13, 2012 at 03:35 PM

     

    Profile Image
    You can fill in the forms and send them...but they are never received...thats the main problem.....



    http://trainingwithsue.com/new-members-form.html

    http://trainingwithsue.com/returning-members-form.html
     

     

    Page URL:
    http://trainingwithsue.com/new-members-form.html 
    Page URL:
    http://trainingwithsue.com/new-members-form.html

  • Profile Image

    Answered by fxr on December 13, 2012 at 04:46 PM

    You email provider is blocking our emails so it has ended up in our bounce list.

    This is the message our mail server has recieved from your email provider.

    --

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta33.westchester.pa.mail.=
    comcast.net comcast 199.255.193.132 Comcast block for spam. Please see htt=
    p://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    --

    I have removed the address from our bounce list.

    Can you please test the form again?

    I do fear that comcast is going to block our emails again though. We may need to think of a workaround if this does occur.

  • Profile Image

    Answered by fxr on December 13, 2012 at 04:47 PM

    Please also ensure that the Sender Email of your notification emails, ALL of them is noreply@jotform.com as it should make our emails less likely to be blocked as spam.

    Thanks.