What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple Integrations

    Asked by Naatak on December 13, 2012 at 08:31 PM

    Hi,

     I am trying to enable multiple integrations - google docs and google drive. My submissions goto the docs, but not to the drive. I tested by enabling dropbox and that seems fine - the submission uploaded is sent to dropbox, but not sync'ed to the gdrive.

    please help,

    Siva

  • Profile Image
    JotForm Support

    Answered by idarktech on December 13, 2012 at 08:56 PM

    Hi Siva,

    Google Docs and Drive is possible. Can you please try to,

    1. Remove all integrations,

    2. Logout from JotForm,

    3. Clear your browsers cache/cookies,

    4. Re-login and re-integrate your forms to the mentioned apps.

    Get back here if these doesn't make any differences. Thanks!

  • Profile Image

    Answered by Naatak on December 13, 2012 at 11:54 PM

    Thanks. I was just impatient. Even before I did your steps, I waited for some time. It took about 20 minutes after submission for the data to appear on google drive, whereas it instanteously appeared in dropbox.

    I am not sure if that is google issue or jotform, but I guess I will just wait it out.

     

    thanks for the help.

     

    Siva

  • Profile Image
    JotForm Support

    Answered by idarktech on December 14, 2012 at 03:33 AM

    Hi Siva,

    Glad it works, somehow.

    I am not quite sure what causes the delay. Are you viewing the files through google drive desktop application or via browser? I can't seem to replicate the problem on my end when viewing files via browser, gdrive files shows almost instant. 

    Thanks.