Multiple Choice field on Card Form: the "Other" field is not displaying properly in mobile views.

  • norehealth
    Asked on September 9, 2018 at 10:10 AM

    Hello,


    The "Other" field is not displaying properly on multiple choice questions on mobile browsers. I am using the card format. This is happening on multiple questions. Please see screenshot.

    I have tested on iOS for both Safari and Chrome.

    Thanks,
    Jeff

    Jotform Thread 1575343 Screenshot
    Page URL: https://form.jotform.com/82512731769159
  • David JotForm Support Manager
    Replied on September 9, 2018 at 12:29 PM

    Thanks for reporting this issue, I can confirm it does not show correctly:

    1536510347iosOther Screenshot 10

    Unfortunately, card forms don't allow CSS injection, so I will forward this to our back-end team. You will be updated via this thread when the issue gets fixed.

  • norehealth
    Replied on September 9, 2018 at 11:43 PM
    Also, the Address field is cutting off. You can’t see the list of addresses to choose from, which is the key feature. I’m assuming this is the same issue. I would like to roll out these forms within a week. Is it likely these issues will be addressed before then?
    Thanks,
    Jeff

    [cid:image001.png@01D4488F.6DD62160]
    ...
  • Victoria_K
    Replied on September 10, 2018 at 3:46 AM

    Unfortunately, we can not promise any time frame on the ticket to be resolved. But, we will keep you posted with any update on this matter. Hopefully we will receive a fix soon.

    The Address field issue has been moved here: https://www.jotform.com/answers/1575793 

  • beril JotForm UI Developer
    Replied on September 11, 2018 at 3:02 AM

    Hi Jeff,

    The issue is related to font-family that you selected.

     1536648987Screen Shot 2018 09 11 at 9 Screenshot 10

    As a quick solution, could you please use different font family for now? We will solve the issue and inform you as soon as possible.

    1536649117Screen Shot 2018 09 11 at 9 Screenshot 21

    Thank you

  • beril JotForm UI Developer
    Replied on September 11, 2018 at 10:26 AM

    Hi Jeff,

    You don't need to change the font family. The issue should be fixed now. Could you also test it on your side and let us know the result? 

  • norehealth
    Replied on September 14, 2018 at 3:43 AM
    It works. Impressive response time. Thanks!
    ...