What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Server Down Time Is Too High

    Asked by antoniooi on December 16, 2012 at 11:50 PM

    Dear JotForm Supports,

    I just recently upgraded my account to Premium, but regretably, your server up-time is still not improving. All my embeded business forms were unable to be loaded until I changed the embed code from jotform.me to jorform.com. Being an online forms service provider, you just can't keep switching your domain name like that UNLESS the provided embeded codes are intelligent enough to auto-switch the server.

    Please be clear of your responsibility pertaining to the type of business that you're engaging with.

    Thank you.

    Antonio

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    Answered by fxr on December 17, 2012 at 01:44 AM

    Hi Antonio,

    All our domains are interchangeable.. we do not change them.

    Occasionally we have very transient replication issues as our forms are copied from one server to the next, but this issues are normally resolved within a few minutes.

    --

    for e.g are you able to access your forms on e.g http://www.jotform.me/form/21034962338452 as normal now? if not, perhaps you are suffering some kind of localized problem as they are rendering just fine here.

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    Answered by antoniooi on December 17, 2012 at 02:44 AM

    If your interchangeability is reliable, it should be TRANSPARENT to the users but not:

    1. When accessing JotForm control panel: "Web Page Offline, try our live version."

    2. When accessng embeded form on our website: Blank form appears.

    Fortunately, I globalized the embed of all my form codes on the master page of our site and managed to replace all from jotform.me or jotform.com in one single page. But, does that mean that I gonna make a same replace somewhere in the near future again, i.e. from .com back to .me?

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    Answered by fxr on December 17, 2012 at 02:55 AM

     Hi Antonio,

    No, we had a temporary issue with one of content delivery suppliers.

    The issue have now been resolved.

    --

    You can use either domain.. Premium users are recommended to use our jotformpro.com domain but any domain is valid and all of them should and will always work.

    I apologize for the temporary glitch on the jotform.me domain.

     

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    Answered by antoniooi on December 17, 2012 at 03:12 AM

    I appreciate your honesty. Try to get it resolved once and for all. Please note that each time you apologize to us, we also need to publicly apologize to all our users as well as our business partners through our public social media: Facebook, Google+, Twitter, LinkedIn.

    We found it worthwhile to upgrade our account to Premium because over 200 pages of our website require your JotForm service. But just imagine, if your service down, all online form services on our 200+ pages also down. This is too significant to us. If not because of customers called in to complain, we wouldn't have noticed it because we just can't keep monitoring the up-time of JotForm server in 24/7. I hope JotForm can understand that. 

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    JotForm Founder

    Answered by aytekin on December 17, 2012 at 05:35 AM

    We did have a downtime yesterday. I have posted a notification about it on the jotformstatus.com blog. We will update the message there when we have more information about the reasons.

    http://www.jotformstatus.com/

    Thank you.