What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    whats going on with submissions?

    Asked by ultrakr on December 17, 2012 at 09:45 AM

    I can not access or see submissions tabs for my forms?!?! I need them ASAP, I have noticed week many lags/issues with Jotform.. what is going on ?

  • Profile Image

    Answered by stpoutreach on December 17, 2012 at 09:50 AM

    Pretty much all of the great options in the submission window are gone! This new "inbox" pane has virtually no capability. Why did you guys get rid of all the feature?

  • Profile Image

    Answered by ultrakr on December 17, 2012 at 09:53 AM

    I do not understand your answer

  • Profile Image

    Answered by stpoutreach on December 17, 2012 at 09:54 AM

    I'm sorry - that was not an answer. I am just agreeing with you. Jotform has changed something, and the new format is terrible.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 17, 2012 at 09:57 AM

    First off, I'd like to apologize for any inconveniences caused on your part.

    I was able to recreate the problem on my end. With that said, I have submitted a report ticket to our developers to have this error sorted out. You can be assured that this will be fixed soon.

    Please stay tuned on this conversation for updates on this matter.

    Kind regards

  • Profile Image

    Answered by stpoutreach on December 17, 2012 at 10:27 AM

    @ultrakr, you need to switch back to the old view. Click on My Forms and scroll to the bottom of the page. Hopefully there will be a little tab poking out from the bottom of the window on the right side that gives the option to switch back to the old version. You may have logout/login or reload your page a number of times to get it to appear, but it finally did for me.


    Good luck!

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 17, 2012 at 10:33 AM

    The problems on My Forms are now fixed. Please re-try it and if the problem continues let us know.