What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Payments

    Asked by mlktulsa2012 on December 17, 2012 at 10:05 AM

    I have a pay pal payment form set up but none of the payments are being received/completing.

    Can you please provide some insight on why this is occurring & how we can resolve this issue?




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    JotForm Support

    Answered by EduardoMendez on December 17, 2012 at 11:06 AM

    Hi there, 

    I have tested and the paypal integration seems to be working well.

    I also submitted a live test on your page.  I was able to log into my paypal account.  I submitted an actual payment and also an incomplete transaction.

    Here is the image of the payment:

    Here is where you will find all your incomplete transactions.  Simply select your form and click on submissions button at the top of the page.  

    Hope this helps!

    Let us know if you need further assistance!