What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email says "JotForm Account Disabled"

    Asked by seikokai on December 17, 2012 at 12:44 PM

    Someone on your web chat system on Friday (Ed?) agreed to reset the counter on my account. I was running into a glitch on my form and had to submit a bunch of test entries to identify the problem. He verified that all 10 submissions on our account were from me and said we'd be reset to 10 for this month.

    Despite his assurance, it looks like that not happen. Please correct.

    Screenshot
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    JotForm Support

    Answered by Goldo on December 17, 2012 at 02:00 PM

    Count has been reset. You form should be fine by now.

    Let me know if you are still having the issue. Thanks!

  • Profile Image

    Answered by seikokai on December 18, 2012 at 06:59 PM

    Thank you.