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nutcrackerjewelryAsked on September 11, 2018 at 6:23 PM
Hello I am using Jotform on my Bigcommerce site and for some reason my customers are no longer able to see the application form. I tried to attach the screen shot but said the file is too big.
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jonathanReplied on September 11, 2018 at 6:52 PM
I checked your form https://www.jotform.us/form/22426458165153 and it is available at this time.
but I do not see it publish on your website https://www.nutcrackerjewelry.com/
Is the form actually embedded on the website? If not, I recommend you embed it first.
User guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page
Let us know if you need further assistance.
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nutcrackerjewelryReplied on September 11, 2018 at 7:14 PM
Where can I find the embedded code for my site. I reviewed the information you sent me but I am not seeing the Publish tab.
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jonathanReplied on September 11, 2018 at 7:25 PM
Please log in to your account and open the form in the Form Builder. Click on this link https://www.jotform.com/build/22426458165153/publish
You can see the PUBLISH tab
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nutcrackerjewelryReplied on September 11, 2018 at 7:42 PM
Thank you, I am all set