Not able to see application form in the website

  • nutcrackerjewelry
    Asked on September 11, 2018 at 6:23 PM

    Hello I am using Jotform on my Bigcommerce site and for some reason my customers are no longer able to see the application form.  I tried to attach the screen shot but said the file is too big.

  • jonathan
    Replied on September 11, 2018 at 6:52 PM

    I checked your form https://www.jotform.us/form/22426458165153 and it is available at this time.

    1536706212zzz 2018 09 12 06 Screenshot 10


    but I do not see it publish on your website https://www.nutcrackerjewelry.com/

    1536706257zzz 2018 09 12 06 Screenshot 21


    Is the form actually embedded on the website? If not, I recommend you embed it first.

    User guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    Let us know if you need further assistance.


  • nutcrackerjewelry
    Replied on September 11, 2018 at 7:14 PM

    Where can I find the embedded code for my site.  I reviewed the information you sent me but I am not seeing the Publish tab.

  • jonathan
    Replied on September 11, 2018 at 7:25 PM

    Please log in to your account and open the form in the Form Builder. Click on this link https://www.jotform.com/build/22426458165153/publish

    You can see the PUBLISH tab

    1536708337zzz 2018 09 12 07 Screenshot 10


  • nutcrackerjewelry
    Replied on September 11, 2018 at 7:42 PM

    Thank you, I am all set