What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Not Working

    Asked by modestiscarcare on December 17, 2012 at 02:15 PM

    We built a new website and moved our JotForm to the new site, on a new page. I updated all new webpage information in my Jotform here on your site, however the form is still using the webpages from our old site to link to in the autoresponder email sent to the person who filled out the form. As well, the Thank You page link I updated is still directing people to our old website page - to the link it used to be.

    What can I do to be sure the JotForm uses the correct links I uploaded to the form on your website. I hit the save button several times but it does not seem to make a difference.


    Please advise, ASAP!


    Thank you,

    Christie Modesti

    Page URL:

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    Answered by modestiscarcare on December 17, 2012 at 02:20 PM

    Hi again, I believe I found the problem. I did not realize that I had a 'clone' form and it appears that's the one that is being used. So I updated the info for that form and it is working now.


    Thank you.

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    JotForm Support

    Answered by Goldo on December 17, 2012 at 02:24 PM

    Things like that happens but I'm Glad you got it sorted out.:)

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    Answered by folicoff on April 17, 2017 at 09:08 PM

    i have a problem with mine too



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    JotForm Support

    Answered by ashwin_d on April 18, 2017 at 12:21 AM

    Hello folicoff,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1121595

    Thank you!