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  • Profile Image

    [SSL issue] Secure feedback form is not showing anything

    Asked by galediamonds on December 17, 2012 at 03:43 PM

    Previously it was working, so maybe there is problem.

    When secure is turned off, the form works fine.

    However, when used as a secure form, the feedback form doesn't show in the lightbox (in preview, or live on our site).

    It also makes it impossible to close the lightbox/modal window, so a user will be stuck if they click on the feedback button.

    Here is the exact code:

        <script src="https://static-interlogyllc.netdna-ssl.com/min/g=feedback2" type="text/javascript">
          new JotformFeedback({
             formId              : "21175588873163",
             buttonText        : "Send us an email",
             base                : "https://jotform.us/",
             background      : "#3D84C6",
             fontColor          : "#FFFFFF",
             buttonSide       : "left",
             buttonAlign      : "top",
             type                : false,
             width               : 300,
             height              : 500

    Page URL:

  • Profile Image

    Answered by fxr on December 17, 2012 at 04:17 PM


    Can you try using this code instead?

    <script src="https://static-interlogyllc.netdna-ssl.com/min/g=feedback2" type="text/javascript">
    new JotformFeedback({
    formId : "21175588873163",
    buttonText : "Send us an email",
      base : "https://secure.jotform.com/",
    background : "#3D84C6",
    fontColor : "#FFFFFF",
    buttonSide : "left",
    buttonAlign : "top",
    type : false,
    width : 300,
    height : 500

    Let us know how that test goes.


  • Profile Image

    Answered by galediamonds on December 17, 2012 at 05:25 PM

    That works beautifully, Thanks.

    You may have already fixed it, but just in case, the code I was using was pulled direcly from the embed form pop-up, it should be changed so other don't have the same issue.

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    JotForm Support

    Answered by Mike_T on December 17, 2012 at 06:04 PM

    Thank you very much for your report.

    We are going to check the problem with our Development Team.

  • Profile Image
    Chief Technology Officer

    Answered by eee on December 20, 2012 at 02:40 AM


    Problem has been solved,

    Kindest Regards,