What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I getting a maintenance message when trying to check pending submissions?

    Asked by contractorsales on March 03, 2011 at 08:47 AM

    Are you guys still doing maintenance?

    Page URL:

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    Answered by paramountsecurity on March 03, 2011 at 08:51 AM

    i did get that, but its gone now. However the submission form numbers are not updating now on our account

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    Answered by careymanz on March 03, 2011 at 09:00 AM

    I haven't been able to get into my submissions for TWO DAYS! I'm getting very worried. Someone please look into this. I need an ETA on when I can get into these forms. 

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    JotForm Founder

    Answered by aytekin on March 03, 2011 at 09:08 AM

    We had to disable the submissions page and reports page, since we still have not completed the transition to the new database server. The database server we currently use is not as powerful. So, to make sure forms and form submissions keep working fast, we disabled those pages during high traffic hours. Forms are our first priority. You can login to your submissions page after 5pm EST. If it is too urgent, email me at atank at interlogy.com and I will help you get your report.