Why am I getting a maintenance message when trying to check pending submissions?

  • Profile Image
    Asked on March 03, 2011 at 08:47 AM

    Are you guys still doing maintenance?

  • Profile Image
    Answered on March 03, 2011 at 08:51 AM

    i did get that, but its gone now. However the submission form numbers are not updating now on our account

  • Profile Image
    Answered on March 03, 2011 at 09:00 AM

    I haven't been able to get into my submissions for TWO DAYS! I'm getting very worried. Someone please look into this. I need an ETA on when I can get into these forms. 

  • Profile Image
    Answered on March 03, 2011 at 09:08 AM

    We had to disable the submissions page and reports page, since we still have not completed the transition to the new database server. The database server we currently use is not as powerful. So, to make sure forms and form submissions keep working fast, we disabled those pages during high traffic hours. Forms are our first priority. You can login to your submissions page after 5pm EST. If it is too urgent, email me at atank at interlogy.com and I will help you get your report.