What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications from form submissions

    Asked by wheatonparks2 on December 18, 2012 at 10:29 AM

    I am no longer receiving email notifications when someone submits a form. The forms we use are linked from our intranet and not open for the public to complete.

    Page URL:
    http://www.jotform.us/form/13531929446

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    JotForm Support

    Answered by Welvin on December 18, 2012 at 11:51 AM

    Hi,

    Your email address is IN our bouce list and have done removing it from the list.

    Result: 

    twhelan@*****tonparks.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'

    Please take note of the reason, you may need to exlude Jotmails from your email filters.

    Also, it would be good if you will add jotmail ip address to your whitelist.

     

    Thanks