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  • Profile Image

    SSL Logo does not work

    Asked by NACUMS_org on December 18, 2012 at 10:47 AM

    SSL Logo "Click to Verify" doesn't show anything.

    I added your SSL logo to a form because I've embedded it into a web page, but the page is not secure and the form does not show any evidence that it is.  Now people are clicking on the SSL logo to get evidence that the form is secure and it's does not do anything.

    Temporarily, I've linked the logo to the form directly so that people can see that the link is secure, but I would prefer the proof.

     

     

    When I go to the GlobalSign website http://www.globalsign.eu/ssl-information-center/ scroll to the bottom and click on their logo, I get this https://profile.globalsign.com/SiteSeal/siteSeal/profile/profile.do?p1=ed18f4a7&p2=d933b1e8fca13fa93bf7bb65b9451ba80ad6d799876ce2bba1e067f765e9ed28a52f07ef4c8d918a9f73ac8cfda33ea1&p3=9a40e4c76a71622b97dfc1558a02ef7643ae5671   and right at the top it says, "This web site is secured by an ExtendedSSL Certificate."

    Shouldn't you have a site seal that says, "This form is secured by an Extended SSL Certificate." , with your company information in the seal itself?


    Page URL:
    Thepageisamembersonlypage,buthere&#039;sthedirectlinkhttps://secure.jo<br/>tformpro.com/form/23467248117961

    SSL click to verify web site GlobalSign site seal
  • Profile Image
    JotForm Support

    Answered by Welvin on December 18, 2012 at 12:24 PM

    Hi,

    The image will say it and linking it to the form direct link is another good solution so that you user will be aware of it.

    To my knowledge, we don't have such Personal Sign Page like globalsign. The link that start with HTTPS:// will also says it all.

    But I will try to forward this to our level 2 support and hopefully they will consider having this kind of page.

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    JotForm Founder

    Answered by aytekin on December 19, 2012 at 02:06 AM

    Actually, we do have this option. Here is a short how you can enable the seal:

    http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

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    Answered by raydonmarketing on January 27, 2013 at 01:23 AM

    @aytekin but this does not work and is outdated, your dev team is supposedly informed by now and as i heard from other support staff your backend dev team is now working on it just with no ETA but for sure. please confirm if this is other wise.

     

    posting this for all others who may see this thread too, please stay tuned at

    http://www.jotform.com/answers/75234-Security-Validiation-Seal-GlobalSign-RapidSSL#10

    http://www.jotform.com/answers/166085-Security-Verification-Seal-Global-Security-Rapid-SSL#3

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    JotForm Support

    Answered by idarktech on January 27, 2013 at 10:20 AM

    Hi,

    It has already been forwarded to our dev team. We'll update you once it's added.

    Thanks!

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    JotForm Support

    Answered by NeilVicente on January 31, 2013 at 02:28 PM

    Hello,

    We have released a fix for this problem. Security seal images should now be clickable and verifiable.

    Cheers!

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    Answered by NACUMS_org on January 31, 2013 at 02:53 PM

    It's not fixed.  Now when I click on the Security seal in my embedded forms, I get redirected to this site https://www.globalsign.com/.  If I load the forms in a browser, directly from Jotform, I do see what you did.  But, clicking on the globalsign, on my embedded forms, it does not do that.

    I tried re-embedding my form, but it had no effect.

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    JotForm Support

    Answered by NeilVicente on January 31, 2013 at 02:56 PM

    Please allow up to an hour for the changes to propagate across our servers. I believe form URLs that start with "secure" are already updated.

    Kindly check out this link for an example:

    https://secure.jotformpro.com/form/10990911297

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    Answered by NACUMS_org on January 31, 2013 at 03:16 PM

    I also discovered that your supposed fix disabled my workaround. I had linked the seal (in my embedded forms) to my to separate web pages so that users could see the ssl in a new window address.  All of my forms now just go to https://www.globalsign.com/ when they click on the seal.  Unfortunately, you've made it worse.

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    Answered by NACUMS_org on January 31, 2013 at 03:29 PM

    In response to NeilVicente

    Neil...Your example works fine.  But, I said that it does not work when it is embedded somewhere else.

    Here is an example that works just fine too  https://secure.jotformpro.com/form/30306240712944

     

    Here is the same example embedded in another website  http://nacums.org/test_a/

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    JotForm Support

    Answered by NeilVicente on February 01, 2013 at 02:22 AM

    Please do note that forms created with JotForm are hosted on our servers, and our domains are SSL-certified. SSL certification cannot be transferred to your domain just because you have embedded an SSL-hosted html document (JotForm forms) to your site.

    I am not sure if it is a good idea to present to your users an SSL certificate that does NOT mention your site's URL anywhere.

    If your site does have a GlobalSign certificate, then the solution to this is to just get the GlobalSign verification codes and embed it on your site, outside the form's embed codes.

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    Answered by NACUMS_org on February 01, 2013 at 11:02 AM

    I'm sorry but I don't agree with your response, Neil.  The certificate on the form means that the form, and information transmitted through it, are secure.  It has nothing to do with the website that the form is embedded into.  Or, are you implying that once the actual form is moved to another location, it is no longer protected by GlobalSign and that the SSL is useless?  I've been told by our web developer that putting our entire site behind our SSL would slow everything down.  I thought that using your SSL protected forms was the answer.  I guess I'm confused.  It sounds like you're saying that we should have SSL on top of your SSL.

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    JotForm Support

    Answered by NeilVicente on February 02, 2013 at 04:35 AM

    I have updated this fix. Please re-embed your form using iframe method for now in order to display the clickable seal properly.

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    Answered by NACUMS_org on February 13, 2013 at 04:06 PM

    Thanks Neil.  This feature works great.

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    Answered by NACUMS_org on March 29, 2013 at 06:23 PM

    Hey Guys!!!

    What happened to the Global Sign linking?  It was displaying just fine and when I looked at it now, I can't even see the logo in my secure forms.

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    JotForm Support

    Answered by Mike_T on March 29, 2013 at 06:44 PM

    Thank you for reporting this issue with site seal not showing up.

    We will check this out and get back to you.

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    JotForm Support

    Answered by NeilVicente on March 30, 2013 at 05:06 AM

    @NACUMS_org

    Please use the jotform.com domain for your forms for now as we figure out what's causing this problem.

    For example: https://secure.jotform.com/form/23467248117961

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    JotForm Support

    Answered by NeilVicente on May 01, 2013 at 06:31 AM

    We have recently switched from GlobalSign to Comodo (PositiveSSL) as our SSL provider. Kindly re-add the seal to your forms and save them to view the changes.

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    Answered by NACUMS_org on May 02, 2013 at 05:50 PM

    Neil--

    I must be doing something wrong.  I changed the SSL logo on this form, but when I view it in a new window, the old certificate shows instead.  Also, the old certificate was verifiable.  When I click on this one it just shows the same form in a new window.

    https://secure.jotformpro.com/form/23605569699976

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    JotForm Support

    Answered by EltonCris on May 02, 2013 at 06:24 PM

    @NACUMS_org

    I can replicate the problem, we'll inform our higher team about this. Thank you for reporting.